At Vape Pods your privacy and data protection are our top priorities. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our website https://www.vape-pods.co.uk.
By using our website, you agree to the terms outlined in this Privacy Policy and our Terms & Conditions.
1. Information We Collect
We collect and process data to provide you with a smooth shopping experience and to comply with UK laws.
Personal Data
- Name and contact details (email, phone, address)
- Payment and billing information (processed securely via third-party providers)
- Order details and delivery information
- Age verification data (to confirm you are 18+)
Usage Data
We collect information about how you use our website, including your IP address, browser type, device details, and time spent on pages.
Cookies
We use cookies to remember your preferences, keep items in your basket, and improve your overall browsing experience. You can disable cookies in your browser settings if preferred.
2. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Verify your age (as required by UK law)
- Communicate order updates or support queries
- Improve our website and services
- Send marketing emails or offers (only if you opt in)
- Prevent fraud and ensure compliance with legal requirements
3. Age Verification
To comply with UK regulations, we use 1account (One Account Mobile Limited) or a similar trusted verification partner to confirm that you meet the legal age requirement (18+). You can view 1account’s privacy policy.
4. Payment Processing
We use secure and trusted third-party payment processors to handle transactions. Your payment details are not stored or accessed by us.
Our payment partners include:
- Sage Pay (Opayo)
- Viva
- Worldpay
5. Data Retention
We keep your data only as long as needed to:
- Complete your orders and provide support
- Meet legal, tax, and regulatory obligations
- Improve and secure our services
After this period, your data is safely deleted or anonymised.
6. Data Security
We use encryption, secure servers, and industry standard protections to safeguard your personal data.
While we take all reasonable measures to protect your information, no online system is completely secure.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Withdraw consent for marketing
- Request a copy of your personal data
To exercise your rights, contact us at support@vape-pods.co.uk. We may verify your identity before processing your request.
8. Sharing Your Information
We only share your data with:
- Age verification services (for legal compliance)
- Payment processors (to complete transactions)
- Delivery partners (to send your order)
We never sell or share your data for profit.
9. Links to Other Websites
Our website may contain links to third-party sites (e.g. payment or verification partners). We are not responsible for their privacy practices, so please review their policies before sharing your data.
10. Contact Us
If you have questions or concerns about this Privacy Policy, contact us:
📞 0222 0333 2223
📩 support@vape-pods.co.uk
🌐 https://www.vape-pods.co.uk