Why We Verify Customer Age
In accordance with UK law, it is illegal to sell vape or e-cigarette products to anyone under 18 years of age. As an online vape store, Vape Pods is legally required to confirm that every customer is of legal age before completing any purchase.
This process ensures full compliance with UK regulations and helps us maintain responsible retail practices protecting both our customers and the wider vaping community.
How Our Online Age Verification Works
When you place your first order with Vape Pods, we’ll securely verify your name, date of birth, and billing address through our trusted verification partner. A verification partner checks your information against official data sources, such as the electoral register or credit reference records, to confirm your age.
Once verified, your Vape Pods account will be marked as Age Verified, and you won’t need to repeat the process for future orders unless your personal information (e.g., name or address) changes.
Most customers around 90% are verified automatically without needing to take any extra steps. However, sometimes the system may not be able to match your details even if you’re over 18.
This can happen if:
- You’ve recently moved and your address isn’t yet updated on official records
- You’ve changed your name (e.g., after marriage) and records haven’t updated
- You entered a shortened version of your name instead of your full legal name
Why Age Verification Matters
Vape Pods firmly believes that vaping products should only be sold to adults who are looking for a less harmful alternative to smoking. Age verification helps prevent access by minors while ensuring responsible adults can continue to purchase regulated vaping products safely online.
This process also helps protect the future of vaping in the UK by maintaining high retail standards and preventing misuse.
Your Privacy and Data Security
Your privacy is extremely important to us. Vape Pods and our verification partner, operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For more information, please review our Privacy Policy and Terms & Conditions, which outline how your personal information is collected, used, and protected.
Does Age Verification Cost Me Anything?
No, there is no charge for age verification. Vape Pods covers all verification costs as part of our responsibility as a fully compliant UK vape retailer.
For most customers, verification is completed automatically in the background, with no additional steps required.